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Privacy Policy

Last updated: February 2026

1. Introduction

@Cabo ("we," "us," or "our") operates cabo.la (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Site and services. By using the Site, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide

  • Contact information: Name, email address, phone number when you submit an inquiry, booking request, or contact form.
  • Booking details: Travel dates, group size, preferences, and special requests.
  • Payment information: Credit card and billing details processed securely through Stripe. We do not store your full card number on our servers.
  • Reviews: Name, location, and review content when you submit a review.
  • Communications: Messages sent via email, WhatsApp, or our contact forms.

Information Collected Automatically

  • Usage data: Pages visited, time spent on the Site, referral sources, and browsing patterns.
  • Device information: Browser type, operating system, screen resolution, and IP address.
  • Cookies: See our Cookie Policy for details.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill booking requests and reservations.
  • Communicate with you about your trip, including confirmations and updates.
  • Provide personalized concierge recommendations.
  • Send promotional communications (only with your consent; you can opt out at any time).
  • Improve our Site, services, and user experience.
  • Comply with legal obligations and prevent fraud.

4. Information Sharing

We may share your information with:

  • Service providers: Villa owners, yacht operators, experience providers, and restaurants to fulfill your booking.
  • Payment processors: Stripe, for secure payment processing.
  • Analytics providers: To help us understand Site usage and improve our services.
  • Legal authorities: When required by law or to protect our rights.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure server infrastructure provided by Supabase, and secure payment processing through Stripe.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are retained for a minimum of 3 years for legal and accounting purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Opt out of marketing communications.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at hola@instacabo.com.

8. International Transfers

Your information may be transferred to and processed in countries other than Mexico, including the United States where our hosting providers operate. We ensure appropriate safeguards are in place for any international data transfers.

9. Children's Privacy

Our Site is not intended for children under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact

For questions about this Privacy Policy or your personal data, contact us:

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