Cancellation & Refund Policy
Hola — we want booking with @Cabo to feel easy and fair. Here's exactly how cancellations and refunds work, in plain language.
Yachts, adventures, transportation & villa deposits
For bookings we handle directly, your refund depends on how far ahead you cancel:
| When you cancel | Refund |
|---|---|
| 7 or more days before | 100% refund |
| 72 hours to 7 days before | 50% refund |
| Less than 72 hours before | No refund |
Weather & safety
If we or the captain cancel for weather or safety reasons, you receive a full refund or a free reschedule, no matter the timing.
Resort stays
Resort stays follow the hotel’s own cancellation policy, shown on your rate at checkout (many rates include free cancellation up to a set date). The exact free-cancellation date for your room is shown on the rate before you pay, so you always know your terms up front.
How to cancel or change a booking
Message our concierge on WhatsApp or reply to your confirmation email with your booking reference, and we'll take care of it. Refunds are issued to your original payment method.
Contact our conciergeThis policy is part of our Terms of Service. Specific rates or partners may carry their own terms, which we show before you book.