Cancellation & Refund Policy
We want booking with @Cabo to feel easy and fair. Here's exactly how cancellations and refunds work, in plain language.
Yacht charters, transportation & villa deposits
For yacht charters, transportation and villa deposits, your refund depends on how far ahead you cancel:
| When you cancel | Refund |
|---|---|
| 7 or more days before | 100% refund |
| 72 hours to 7 days before | 50% refund |
| Less than 72 hours before | No refund |
Weather & safety
If we or the captain cancel for weather or safety reasons, you receive a full refund or a free reschedule, no matter the timing.
Fishing trips, adventures and tours
For fishing trips, adventures and shared tours, your refund depends on how far ahead you cancel:
| When you cancel | Refund |
|---|---|
| More than 72 hours before | 75% refund |
| 48 to 72 hours before | 50% refund |
| Under 48 hours before, a no-show, arriving late, seasickness or heading back early | No refund |
Weather & safety
If the port is closed, or the captain or tour team cancels for weather or safety, we move you to a new date. If no new date works for you, you get a full refund. Light rain or choppy water that the captain calls safe is not a cancellation.
Resort stays
Resort stays follow the hotel’s own cancellation policy, shown on your rate at checkout (many rates include free cancellation up to a set date). The exact free-cancellation date for your room is shown on the rate before you pay, so you always know your terms up front.
How to cancel or change a booking
Message our concierge on WhatsApp or reply to your confirmation email with your booking reference, and we'll take care of it. Refunds are issued to your original payment method.
Contact our conciergeThis policy is part of our Terms of Service. Specific rates or partners may carry their own terms, which we show before you book.