@Cabo Concierge
Help Center
Quick answers to the most common questions about your trip
Booking Process
- Browse villas, yachts, and adventures on our site and pick your favorites.
- Submit an inquiry or contact us via WhatsApp with your dates and group size.
- We send you a personalized proposal with pricing and availability.
- The payment schedule is shown before checkout: villa bookings use a $1,000 deposit plus IVA; yachts priced at $1,000 or more before IVA take a $1,000 deposit or you pay in full; lower-priced charters and activities are paid in full.
Cancellations & Changes
- Villas: cancellation terms are set per property and shown before you pay.
- Yacht charters: 100% refund 7+ days out · 50% within 72 hours to 7 days · no refund under 72 hours.
- Fishing trips, adventures and tours: 75% back 72+ hrs out · 50% from 48 to 72 hrs · none under 48 hrs · weather or port closure = new date, or a full refund if none works.
- Resorts: the hotel rate's own terms, shown before you pay.
- Date changes are subject to availability - contact us as early as possible. Full terms are on our cancellation policy page.
Payments
- We accept Visa, Mastercard, American Express, and bank wire transfers.
- Villa deposits are $1,000 plus IVA, with the remaining villa balance due 30 days before arrival. Yacht and fishing schedules are shown before checkout.
- All prices are in USD unless otherwise noted.
- Receipts and invoices are sent to your email automatically.
What to Expect
- A dedicated concierge is assigned to your trip from the moment you book.
- Airport pickup, villa check-in, and a welcome orientation are all arranged.
- Our team is available 24/7 during your stay for anything you need.
- We can arrange restaurants, adventures, spa treatments, and transportation on the fly.
Need Direct Help?
Our team responds within hours - reach out however is easiest for you.